Automation Anywhere, a leading cloud-native intelligent automation provider, was honored with two prestigious Stevie Awards for Sales & Customer Service. The company received a Gold Stevie Award in the Best Use of Technology in Customer Service category and a Silver Stevie Award in the Customer Service Department of the Year category for its innovative, intelligent automation technology that significantly increased efficiency in its customer service department. This recognition highlights Automation Anywhere’s commitment to using technology to improve customer service and empower its employees.
The company’s intelligent automation technology enabled call center representatives to automate manual tasks, resulting in a remarkable 55% reduction in call center escalations and a 24% reduction in average resolution time. Pankaj Bhardwaj, Senior Vice President of Customer Support at Automation Anywhere, attributed this success to the company’s commitment to empowering customers and employees to focus on problem-solving and driving business success. By freeing employees from mundane tasks, Automation Anywhere enables them to reach their full potential.
The Stevie Sales & Customer Service Awards are highly regarded honors for customer service, contact center, business development, and sales professionals. This year’s competition was fierce, with over 2,300 nominations from organizations of all sizes and virtually every industry in 49 nations and territories. Winners were selected by the average scores of over 170 professionals worldwide on seven specialized judging committees.
According to Stevie Awards president Maggie Miller, the nominations received this year demonstrate that business development, customer service, and sales professionals across the globe continue to innovate, thrive, and exceed customer expectations. The Stevie Awards organizes eight world’s leading business awards programs, including the American Business Awards® and the International Business Awards®.
With this prestigious honor, Automation Anywhere joins the ranks of other successful and forward-thinking organizations recognized by the Stevie Awards. This recognition highlights the company’s dedication to using innovative technology to improve customer service and empower its employees.