Insignia Financial saves over 15,000 hours per month with “Optimus,” the company’s first digital worker

Insignia Financial Ltd. is leading the charge in Automation, having saved tens of thousands of hours since 2019. The company has implemented “Optimus,” its first digital worker created with Automation Anywhere, to automate an impressive 60+ processes.

Insignia used the Automation Success Platform to deploy a digital workforce. Insignia Financial grew its automation program effectively, saving an estimated 15,000 hours per month while accelerating business change.

The adoption of Optimus has made a dramatic impact on Insignia Financial’s operations. Automating mundane and repetitive tasks has freed up time for employees to focus on more creative and innovative projects, as well as reduce costs. In addition, the company has improved business efficiencies with Optimus handling various processes.

Frank Lombardo, Chief Operating & Technology Officer, Insignia Financial, said: “Automation has enabled competitive advantages by freeing up our people to do what they do best – supporting our clients, solving problems, improving processes, conducting analyses, and other value-added work – resulting in higher employee engagement and achieving better results for our clients.

“Through our collaboration with Automation Anywhere, Shadforth Financial Group, part of Insignia Financial’s advice network, has also benefited from digital workers. Where previously the paraplanning team would update client details on a PDF that would be distributed to clients, now a bot automatically completes and forwards the required forms to clients, with the error rate dropping to near zero.”

Insignia Financial has been able to concentrate employee work hours on more high-value analytical and client-facing tasks thanks to intelligent automation, which has given the equivalent of 100+ full-time employees for a fraction of the human cost.

The success of Optimus has spurred Insignia Financial to add more digital workers to its workforce. The company has since implemented several other Automation Anywhere products, such as IQ Bot, to automate different processes.

Insignia Financial’s story is a testament to the power of Automation and the potential it has to improve business operations. The company’s success serves as a reminder that with the right technology, organizations can save time and money and increase their efficiency and productivity.