The PEAK Matrix is a framework developed by Everest Group to evaluate and categorize service providers based on their capabilities, market success, and delivery excellence. It is widely recognized as a trusted and objective benchmark for assessing service providers’ performance in various industries.
The PEAK Matrix for Intelligent Process Automation (IPA) evaluates 27 solution providers based on two key dimensions: Market Impact (measured by market adoption, portfolio mix, and value delivered) and Vision & Capability (measured by strategy, innovation, and investment in IPA-specific talent, solutions, and platforms). Based on their scores on these dimensions, the providers are categorized into Leaders, Major Contenders, Aspirants, and Star Performers.
Leaders
The Leaders are the top-performing providers with a strong market presence, a comprehensive portfolio of IPA solutions and services, and a proven track record of delivering value to clients.
- IBM
- Accenture
- TCS
- Cognizant
- Wipro
- Capgemini
Major Contenders
The Major Contenders have also established players but with a narrower portfolio or market presence than the Leaders.
- Genpact
- HCL Tech
- NTT DATA
- LTIMindtree
- Sutherland
- EXL
- Tech Mahindra
- Softtek
- Mphasis
- UST
- Persistent Systems
- Sopra Steria
- Datamatics
Star Performers
The Star Performers are the providers that have demonstrated the most significant upward movement on the PEAK Matrix over the past year, indicating their progress in building capabilities and winning market share.
- PwC
- Roboyo
- Firstsource
- Accelirate
Aspirants
The Aspirants are the emerging players with growth potential but the limited market impact or portfolio depth.
- Digital Workforce
- Reveal Group
- Visionet
- Exela Technologies
The PEAK Matrix provides valuable insights into the competitive landscape of the IPA solution provider market and helps buyers select the right-fit providers for their needs. It also enables providers to benchmark themselves against their peers and identify areas for improvement. The report serves as a useful resource for organizations looking to enhance their digital transformation efforts and drive greater efficiency and productivity through IPA solutions.
Read the full report here.
