The IDC APJ automation survey 2022 evaluated organizations from China, Japan, India, Malaysia, Singapore, Australia, South Korea, Indonesia, and Thailand. The survey included 350 companies with equal to or more than a thousand employees. IDC’s survey brief is informative, with insights about research specific to each country. The brief also covers the analysis unique to each aspect of any technology and interviews with analysts.
Findings of the survey
There is a significant amount of data that suggests the next few years will be optimistic for automation in APJ. For example, 62% of organizations are looking to implement more Robotic Process Automation (RPA) initiatives to achieve an extensive enterprise-level RPA deployment.
Other than RPA, businesses appear to consider Intelligent Process Automation (IPA) a valuable investment. The survey showed that 59% of organizations in APJ will implement IPA in at least 20% of their automation deployments.
The automation survey identified the top 3 business priorities the participants except to transform by implementing automation in their organization. 63% plan to improve operational efficiencies, 56% to streamline business processes, and 48% to digitalize workflows and processes.
Despite the above findings being a fairly optimistic prediction of the future of automation in APJ, the actions fall behind. Many organizations in APJ indeed recognize that automation is transformative for a business. In fact, 86% of the participants agreed that automation would help them deliver better customer experience, business excellence, and success. But 91% of the same participants did not deploy an enterprise-wide Robotic Process Automation.
Many companies agree that there is a lack of necessary skills and talent in automation. The difficulty in finding qualified talent for their organization is a widespread problem in APJ. 59% agree that this hindrance is a challenge they face in successfully implementing automation.