Fragmented Technology and Process Fragmentation –
The consumption of content, accessing technology, and availing of services on various platforms happen daily. More and more people now log in from multiple devices with more than one Operating Software. While this allows organizations to provide service on every device despite the configuration, it has also resulted in fragmented technology. The reliance on technology has increased significantly, which makes it impossible for companies not to be on a particular platform. But, developing new mobile applications and websites for different web browsers, configurations, and operating software is not economically appealing.
Customer preference has to come first, and denying them service on their preferred platform is certainly not an option. But fragmented technology will require more resources and dedicated teams for the customer experience to be flawless. To meet customer demands and act profitably, companies might need to choose to either operate on poorly developed multiple platforms or provide efficient service on only a few.
How do Companies Deal with Fragmentation –
There are three popular ways to operate effectively with fragmented processes. The first is to assign one team for every technology the company uses. For example, every organization nowadays needs to be able to serve customers on iOS and Android. To fully yield the potential of both platforms, an app needs to be available on both platforms. The company now has to assign two different teams to develop mobile applications on both operating systems.
The second option is to use Progressive Web Apps (PWAs). These are completely different from mobile apps and are native to web browsers. They cannot fully imitate how they function on the phone. So, if a company does not need all the functions of a mobile application, PWAs are the way to go.
The third way is to resort to tools that can provide a common framework to develop applications on multiple platforms. The best example of such a tool is React Native by Facebook. React Native allows developers to use common technology to operate multiple platforms. This surely enables cost savings and requires only a single team.
Automation of Fragmented Processes –
Deloitte reported that fragmented technology and process fragmentation were identified to be the number one hindrance to intelligent automation. The cost involved in automating every fragmented process is huge. Therefore, it only makes sense that companies try to combine end-to-end fragmented technologies and then automate them. One of the best ways to achieve this would be to employ process discovery tools.
Achieving the automation of fragmented processes through consolidation and process discovery begins with monitoring processes as they occur. Simultaneous analysis of processes while they are being executed and identifying the potential of automating the same, is what makes process discovery all the more attractive. It works by recording frequency, duration, and similarities between processes. After the process that can be consolidated and automated are identified, the redundancies involved are also eliminated, making the processes even more efficient.